As a 4th generation family-owned Gelateria, Jannettas enjoys a 115-year heritage.  Continually  evolving and adapting to customer needs and focusing on delivering exceptional product and service lies at the heart of the approach of co-owners Owen and Nicola Hazel.

Brand Cornerstones

High level lens.

Supertonic’s approach to this iconic local brand was to look at its provenance, its people and its place in the local community, creating an environment which combines all elements while still retaining focus on the flavors of its core product; Gelato.

When walking into the St Andrews store customers will experience a world of choice and colour and taste sensation.  They will feast their eyes on the easily adaptable flavor wall of choice, followed by the tasty bites in the self-selection chillers.  Following the flow of service, they will turn towards the brightly lit multitude of home-made Italian cakes alongside the myriad of crisply lit gelato .  The friendly and knowledgeable staff stationed at the various counters encourage patrons to taste various flavours before selecting their choice. They will also offer customers a choice of how they would like their gelato served; in tubs or cones of various sizes, with a multitude of toppings or au natural.

Many customers exclaim over the blend of traditional service merged with a progressive design environment which invites them to explore both new and traditional Gelato products alongside the finest Italian coffee, tea or hot chocolate.  They may even watch the magic happen as the Gelato creation often occurs at the retail point of service.

A warm welcome awaits

Step into a world of WOW!

This is a modern, progressive Gelateria at work.  A fusion blend of flavor and experience that takes its provenance seriously, listening to and responding with visiting and local customers while simultaneously looking to the future.

A world of flavour

Simply laid out to help you choose.

T

As Owen explains “the level of enjoyment I have when I see customer faces who are not expecting this level of design, service or experience brings me great pleasure.  Supertonic helped us create a WOW factor that starts from the moment you walk in”.

Owen shares that in working with Supertonic he has experienced way more than a traditional interior design service.  In the process of understanding his brand and his business and creating a matching environment, they have “opened my eyes to what this business means to others, not just to us”.

He is already planning his next expansion and upgrade and is clear that with Supertonic as his trusted partner of choice, that Jannetta’s ongoing success will continue.

The R&A exists to make the game of golf more appealing, accessible and inclusive to help ensure its future.  The organisation would like to see greater participation in the game, by all kinds of people and to help, they know the perception of golf needs to change.  This is why The R&A created GOLF IT!  A brand-new replicable blueprint for Golf.

The R&A engaged with Supertonic to implement the GOLF IT! brand which  had been developed and to oversee and visualise the overall creative and customer journey strategy for the whole project. Supertonic essentially helped bring the project  and brand to life.  The R&A tells us  “it was like a meteorite had been dropped into the project.  From the beginning Supertonic listened and took our creative thoughts and ideas to the next level, turning concepts into 3D drawings, developing ideas and the masterplan on the back of our customer research data, which added real value to the project and our strategy”.

Oculus imagery of front entrance

Supertonic developed a 3D render of the proposed physical environment and then invited The R&A client team to wear Oculus headsets to step inside the concept. This visual communication tool was used to bring internal stakeholders on a new journey for the governing body. This world-first facility challenges everything about the sport in a bid to attract a new audience to the game as well as to  and to inspire the next generation. Supertonic also designed, developed, and produced a video story to further articulate the entire project.  These visual communications were key to inspiring all stakeholders with the new concept and helped to secure significant support and funding from both commercial partners and government.

The importance of shared values when working on a cutting-edge project, challenging the status quo and imagining new ways of engaging communities, ensures that even in tough times all parties remain aligned and committed to a successful outcome.  Supertonic aligned themselves immediately to The R&A’s values of courage, integrity and inclusivity, which have been critical to the success of this project. The tenacity to deliver excellence and to pay attention to even the smallest detail means that the Supertonic work is simply described by R&A as “groundbreaking”.